Return a Product
We sincerely hope you are pleased with every order you receive from Sea Stars Shop. However, if you are not completely satisfied with the items you received, you have 30 days to refund and refund or replace the items. Please let us know within 14 days after receipt of the order that you wish to return the product or replace it.
All items must be returned new, unused and with all attached labels. Items returned in damaged and contaminated condition or otherwise inappropriate will not be accepted and will be sent back to the customer.
Customers are responsible for the cost of returning the products.
The refund will be available within 24-72 hours after we have received and processed the refund request. We will send you an email as soon as we do.
To return a product we purchased, please contact us and provide us with your order number and product details. Then we will give you the exact instructions on what you need to do.
We can deliver our products to anywhere in the world.
When you place an order, we will specify the dates of shipment and receipt of the product based on the availability of the products and the shipping options you have selected. Delivery is free.